Residential Customers

Exclusive all-in-one solution

'The Times They Are a-Changin'
- Bob Dylan

After 5 great years of servicing our customers from a physical store in Junglinster, we have decided to move on and bring our residential customers a new level of IT support currently not elsewhere available in Luxembourg. Whilst closing our physical store and cutting a few offerings*, going forward we'll offer you an all-in-one package for all your IT needs.

For the last couple of years, we've been offering similar solutions to our business customers with great success. We think it's time to bring these services to your home. So it's with great pride we'll introduce to you:

CRW RMS - Remote Managed Services

With our RMS solution, you'll get exclusive access to our IT services including 24x7 system management, security solutions, unlimited remote support and free pickup & delivery for every purchase or repair. Furthermore you'll get 5% off of every purchase made with us. 1 simple package at 1 simple price per device.

*please refer to the service clarification table below for more information

299€ / Year

Per computer

Exclusive access to our IT services
CRW Managed AntiVirus and Web Protection
Unlimited documents backup included
24x7 system monitoring and maintenance
Patch management (OS + 3rd party apps)
1 cleanup per month
Monthly reporting
Unlimited remote support
Free pickup & delivery for sales and repairs
5% off of every hardware purchase
Supported platforms: Windows, macOS, Linux

You can find graduated prices in our order form

Service clarification for non-RMS customers
(the ones that decide not to use our RMS service)

- Custom built PCs
- Remote or on-site services (chargeable)
- Hardware and software sales through e-mail & online orders
- Free delivery of purchased goods for EVERY customer
- Warranty service for hardware purchased at CRW
- Out-of-warranty service (except SSD and RAM replacements or upgrades)
- Smartphone or Tablet repairs (we recommend

this is not an extensive list and we'll treat every special request on a case by case basis

Custom built PCs

Have you heard of our custom-built personal computers that come standard with a 3-year hardware-warranty? From budget-tight office PCs to powerful production workstations, we always build the right PC for your needs and preconfigure the operating system to its optimal operationability.
Building customized PCs has been the ground laying foundation of our company. We see building dedicated PCs as an art-form and take great pride in doing so.
Please use our custom PC form below if you are interested.
Custom PC form